Whether you’re due for a routine visit, need to speak with a specialist or an unexpected health care need arises, Lehigh Valley Health Network (LVHN), part of Jefferson Health, has virtual care options for you and your family.
Same Day/Next Day Video Visit With Primary Care Clinician (Formerly ExpressCARE Video Visit)
Video Visit With Urgent Care Clinician
When you need a video visit for an illness or minor injury
You can’t beat the convenience of a video visit. Now you have a choice when it comes to video visits for illnesses like the flu or a cold, symptoms of a urinary tract infection, skin rashes and minor injuries. You can choose either a video visit with a primary care clinician or a video visit with an urgent care clinician through JeffConnect.
Here are the details to help you choose:
Types of Virtual Care
| Type | Same-Day/Next-Day Video Visit with Primary Care Clinician (Formerly ExpressCARE Video Visit) | JeffConnect Video Visit with Urgent Care Clinician |
| Description | Connect with a Primary Care Clinician for minor illness or injury, medication management, chronic conditions AND addressing preventive services, health promotion, and routine screenings. | Connect with an Urgent Care Clinician now for evaluation and treatment of minor illnesses or injury and acute medical questions or concerns. |
| Which type of visit should I choose? | You are a patient of LVHN - or would like to be - and want to see an LVHN clinician. | You want an urgent care video visit only. |
| Days/Hours | 8 a.m.-8 p.m., Monday-Sunday | 24/7 |
| Ages | 3 and older | All ages |
| State(s) where you can receive video visit care | Pennsylvania | Pennsylvania, New Jersey, Delaware |
| Schedule an appointment | Same day/next day | On-demand now |
| Wait for next available clinician | Yes | Yes |
| Ways to access the video visit | MyLVHN app or MyLVHN.org | JeffConnect app or JeffConnect.org |
| Where is after-visit summary? | Your MyLVHN account | Your MyJeffersonHealth account* |
| Have a Video Visit | Connect | Connect |
| Learn more | Video visits with a primary care clinician | JeffConnect |
*The after-visit summary of your JeffConnect visit will be emailed to you as well as be available in your MyJeffersonHealth account. If you don’t already have a MyJeffersonHealth account, the JeffConnect clinician can help facilitate opening one, although you don’t need to establish one if you prefer not to.
Other virtual care options available to you
E-Visit with an LVHN clinician
Use an E-Visit to consult with a clinician through an interactive questionnaire on MyLVHN.
If you are experiencing common urgent-care symptoms, need screening for COVID-19 or if you are a current rehabilitation patient, you can fill out an interactive questionnaire. Your responses will be sent to an LVHN clinician or specialist for review. You will receive a reply within one business day (Monday-Friday, 8 a.m.-5 p.m.). You’ll be able to ask questions and get next steps – all through the messaging function in MyLVHN.
E-Visits are available for children and adults. To begin your E-Visit:
- Log in to MyLVHN.org or your MyLVHN mobile app.
- From the main “Menu,” select “E-Visit.”
- On the next screen, select the type of E-Visit you want to have. Parents or guardians will need proxy access to their child’s MyLVHN account to submit an E-Visit for their child or loved one.
Messages sent via MyLVHN may result in an E-Visit
MyLVHN provides you with a secure way to send a message to your clinician. Messages sent through MyLVHN are appropriate for non-urgent health-related concerns that you might have, such as if you have a question about a test result or if it is OK to increase physical activity.
When your clinician reviews your message, she or he may see that you have many questions or concerns, or your question is of a more complex nature that requires additional information. In that case, your clinician will likely suggest in a reply message that an E-Visit would be a more appropriate way to provide the right care for you.
Through an E-Visit, you will have an opportunity to get your questions answered, much like an office visit, and if follow-up care is needed, it will be recommended. You will receive a reply within one business day (Monday-Friday, 8 a.m.-5 p.m.). E-Visits are another way your LVPG and LVHN health care teams provide comprehensive health care to you.
Do you or your child need to speak with an LVPG doctor? How about a specialist? No problem. Call your preferred clinician or specialist to request an appointment. They can determine if a video visit or an in-person appointment is needed.
LVPG pediatric office video visits are available for children of all ages.
LVHN Virtual Family Medicine is ideal for busy people who have limited time for in-person doctor appointments. With LVHN Virtual Family Medicine, clinicians provide most care virtually, with in-person visits when necessary.
As a patient of LVHN Virtual Family Medicine, you will have a consistent family medicine physician. This type of care does require that you are in Pennsylvania when having a virtual appointment and is not an ideal fit for people who need dressings changed or who need prescribed controlled substances. It is a perfect fit for those who want to take care of their health but can’t always get to a doctor’s office.
MyLVHN ‘How-To’ Center
Access your health care like never before with helpful videos and step-by-step instructions for MyLVHN’s most useful features.
Visit the “How-To” Center