HCAHPS Patient Satisfaction Report
October 2009 – September 2010
The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is a national, standardized, publicly reported survey that captures patients' perspectives of the care they receive in the hospital. The HCAHPS survey enables patients to compare hospitals on a local, regional and national level.
In the chart below, see how Lehigh Valley Hospital-Cedar Crest (LVH-CC) and Lehigh Valley Hospital-Muhlenberg (LVH-M) compare to all hospitals in the U.S. and in Pennsylvania.
| Patient experience ratings | ||||
| Percent of patients who: | LVH-CC | LVH-M | U.S. Average | PA Average |
|
Reported their nurses always
communicated well. It is important for nurses to respect you, listen to you and explain things to you in a way you can understand. |
78% | 78% | 76% | 76% |
|
Reported their doctors always communicated well.
It is important for doctors to respect you, listen to you and explain things to you in a way you can understand. |
76% | 76% | 80% | 78% |
|
Reported they always received help as soon as they wanted it.
It is important that you receive help quickly when you use the call button or when you request help to use the bathroom. |
60% | 59% | 64% | 63% |
|
Reported their pain was always well-controlled.
Hospital staff should do everything they can to help you with your pain. |
67% | 67% | 69% | 69% |
|
Reported staff always explained medication before giving it to them.
It is important for you to understand why you are being given medication and for you to understand any potential side effects. |
58% | 60% | 61% | 59% |
|
Reported their room and bathroom were always clean.
Your patient room and bathroom should be kept clean. |
61% | 72% | 71% | 70% |
|
Reported the area around their room was always quiet at night.
A quiet environment helps you get adequate rest. |
43% | 50% | 58% | 50% |
|
At each hospital reported they were given information about what to do during their recovery at home.
Hospital staff should talk with you about whether you’ll need help at home when you leave the hospital. They should also give you written instructions about symptoms or health problems to watch for after you leave. |
85% | 82% | 82% | 82% |
|
Gave their hospital a rating of 9 or above on a scale from 0 (lowest) to 10 (highest).
Your opinion about your overall hospital experience is important. |
71% | 76% | 67% | 65% |
|
Reported YES, they would definitely recommend the hospital.
Your recommendation about our hospital based on your overall experience is important. |
78% | 79% | 69% | 67% |
|
Key Green = Our results exceed the U.S. average LVH-CC = Lehigh Valley Hospital-Cedar Crest LVH-M = Lehigh Valley Hospital-Muhlenberg |
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| LVHN data from April 2010 through March 2011 U.S. and PA data from hospitalcompare.hhs.gov, October 2009 through September 2010 (most current data available) |
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This page last updated 2/1/12 10:56 AM
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