Learn how LVHN keeps you safe in our hospitals, practices and facilities.
As your health care partner, Lehigh Valley Health Network (LVHN) puts the safety of patients first. With COVID-19, our commitment to safety is more evident than ever. We are taking every possible step to provide COVID-SAFE care in every location where we see patients.
As your health partner, LVHN has taken extraordinary measures to deliver the safest possible care across our entire health network. If you need emergency care for heart attack, stroke or other serious condition, don’t delay. For emergencies, surgeries, walk-in care and checkups, LVHN is the safest place to be.
Your safety is our No. 1 priority in our Lehigh Valley Physician Group (LVPG) practices. We guarantee same-day appointments, virtually or in person, and have many measures in place to protect you:
Our patient portal, MyLVHN, helps keep you safe by streamlining your doctor visit. Using MyLVHN prior to your appointment, you can fill out questionnaires and do eCheck-In from the convenience and comfort of your home. This limits face-to-face interactions at the registration desk and saves you time. You also can use MyLVHN to have a video visit or E-Visit if you do not need to see a provider in person.
MyLVHN also connects you to your care team, appointment scheduling, your test results and the many services of LVHN. If you do not have a MyLVHN account, our LVPG concierge team will help you set up the account and explain the features. You also can call 888-402-LVHN (5846) for help setting up an account. We want you to feel comfortable with MyLVHN and to understand that this secure portal provides you with many tools that will help you receive safe, personalized health care.
At the start of the pandemic, we placed three facilities on lockdown to keep them fully protected from COVID-19. These facilities are now open for elective surgeries. They are stand-alone buildings that have never seen a COVID-19 case. They are physically separated from those that care for COVID-19 patients. That means you can be confident surgeries in these facilities are performed in a uniquely safe environment:
These stringent safety protocols ensure these facilities remain as free as possible from COVID-19 to protect you:
LVHN has a legacy of providing safe care. With COVID-19, we’ve learned how to deliver safety in remarkably new ways. LVHN hospitals have “Non-COVID Care Zones.” These are areas in which only those who pass a screening for COVID-19 symptoms are permitted to enter. We perform temperature checks on everyone who enters our hospitals and other facilities to make all LVHN locations COVID-SAFE. We also maintain COVID-SAFE zones by caring for patients with COVID-19 symptoms in separate areas of our emergency departments, and by caring for confirmed patients only in patient care units that specialize in COVID-19 care.
In our hospitals, Family Birth and Newborn Centers and outpatient facilities, we have implemented strict visitation guidelines for your protection and the safety of our caregivers.
The additional steps LVHN takes to provide COVID-SAFE care include:
We are committed to providing COVID-SAFE care from the moment you arrive at our hospitals. Valet services are now available at LVH–Cedar Crest, LVH–17th Street, LVH–Muhlenberg, LVH–Hazleton and LVH–Pocono. These safety procedures are in place to protect you:
While we are taking many measures to keep you safe, you may prefer to self-park. If you or a loved one choose to self-park and require assistance, our valet attendants will come to your vehicle with a wheelchair to ensure you safely get inside.