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Our Services

Need Help Scheduling?

Call 888-402-LVHN (5846) Monday-Friday, 7 a.m. - 8 p.m.
Saturday, 9 a.m. - 5 p.m.

Make an Appointment Chat Online

Walk-In Care

If you have a minor illness, you can walk into an ExpressCare or schedule a video visit. For allergies, ear infections, cold and flu symptoms, rash and sprains.

Find an ExpressCARE Schedule a video visit
How You Can Help Our Mission How You Can Help Our Mission

This is a non-profit organization. Please consider donating to help heal, comfort and care.

Learn more »

LVHN Video Visit – Step by Step Instructions

MyLVHN app iconScheduling an LVHN Video Visit – From MyLVHN App for mobile device

  1. Log into your MyLVHN account. Click on “Schedule Appointment” icon.
  2. Select LVHN Video Visit.
  3. Read Terms and Conditions. Click “Continue” when complete.
  4. Complete the Pre-Visit Questionnaire.
  5. Select a date and time for your MyLVHN Video Visit appointment.
  6. Select an appointment from the list; then select “Continue.”
  7. Review your appointment details by scrolling through the page. Important: You will be asked to enter a comment. This is required. Please type in the reason for your LVHN Video Visit and then click, “Make Appointment.”

Begin your LVHN Video Visit on the MyLVHN App

  1. Launch the MyLVHN app on your smart device and log in to the secure portal.
  2. Press the “Appointments” icon on your screen. Then select your upcoming LVHN Video Visit appointment. This will open your appointment.
  3. Within 15 minutes before your appointment time, press “Begin Visit.”
  4. You will be placed in a virtual waiting room window.

Scheduling an LVHN Video Visit – From MyLVHN.org

  1. On the MyLVHN screen, click on the “Schedule an Appointment” icon.
  2. At the bottom of the page, select “LVHN Video Visit.”
  3. Read Terms and Conditions. Click “Continue” when complete.
  4. Complete pre-visit questionnaire.
  5. Select a date and time for your MyLVHN Video Visit appointment.
  6. On appointment confirmation screen is a REQUIRED FIELD: Please type in the reason for your LVHN Video Visit and then click, “Make Appointment.”
  7. Review appointment details. Test hardware. If needed, you may have to download the VidyoWeb plugin. Press confirm.

During your LVHN Video Visit

  1. Introduce yourself to the provider and anyone else you may have in the room
  2. The provider will end the visit when it is complete.

If you are unable to connect

  1. Close any open applications – other than MyLVHN.
  2. If at the time of your LVHN Video Visit you are unable to connect, call our support center at 844-4MY-LVHN (844-469-5846).
  3. If you are still unable to connect after calling the support center,
    • Call 888-402-LVHN to schedule another appointment.
    • Visit one of our nearby ExpressCARE locations for no-appointment care.

To schedule an LVHN Video Visit, log onto your MyLVHN account (or create an account at MyLVHN.org).

Schedule a Video Visit

Create a MyLVHN Account

Need Help Scheduling?

Call 888-402-LVHN (5846) Monday-Friday, 7 a.m. - 8 p.m.
Saturday, 9 a.m. - 5 p.m.

Make an Appointment Chat Online

Walk-In Care

If you have a minor illness, you can walk into an ExpressCare or schedule a video visit. For allergies, ear infections, cold and flu symptoms, rash and sprains.

Find an ExpressCARE Schedule a video visit
How You Can Help Our Mission How You Can Help Our Mission

This is a non-profit organization. Please consider donating to help heal, comfort and care.

Learn more »