COVID-19 FAQs: LVHN screening, testing hospital visitation, doctor appointments, more
Q: I am sick and think I may have COVID-19 infection (fever, cough and shortness of breath) – what should I do?
If you think you have COVID-19 or may have been exposed to someone who does, stay home. Lehigh Valley Health Network (LVHN) is providing free COVID-19 screenings online and by phone. You can:
We want to screen you via these technologies so that you remain in your own home and only need to leave if testing is needed. This screening helps reduce the spread of COVID-19 and it helps keep your doctor's office open and available to provide other important care.
During the screening, if our medical professionals determine you have COVID-19 symptoms, you will be directed to one of LVHN’s stand-alone COVID-19 Assess and Test locations. You will qualify for a test ONLY if you have symptoms (fever, cough and shortness of breath). The test detects active disease and cannot determine if you have been exposed. It is important to note that tests are reserved for those who need them most.
Q: Where can I seek ExpressCARE treatment for minor illness and injuries?
Most LVHN ExpressCARE locations are available for routine care for minor illnesses and injuries. View a list of ExpressCARE locations to find a convenient location near you.
Please note that ExpressCARE locations marked in orange have been temporarily relocated and those in red now operate as a COVID-19 Assess and Test sites. Our dedicated COVID-19 Assess and Test sites have been implemented to reduce our patients' exposure to the virus. If you come to one of these locations seeking treatment for a minor illness or injury, you will be redirected to another ExpressCARE.
Q: Where are LVHN’s COVID-19 Assess and Test locations?
LVHN has opened stand-alone Assess and Test locations throughout the region. They have been established to minimize our community’s exposure to COVID-19. You must receive guidance via the nurse line, video visit or your doctor to be assessed and possibly tested. If you do not have insurance, you may receive a bill but you won’t be required to pay.
Waiting protocol to protect you and others
To further reduce risk of exposure to coronavirus, we are asking patients to wait in their car instead of in the waiting room at our Assess and Test locations.
When you arrive at the Assess and Test office, go inside and check in with the registration desk. You will be asked to provide your mobile phone number. Then you can return to your car and wait until the Assess and Test office calls your mobile phone, letting you know you can be seen.
By doing this, you will reduce your risk of exposure to coronavirus in a busy waiting area, as well as potentially protect others if you do happen to have coronavirus or another infection.
Q: What is LVHN’s visitation policy during COVID-19 outbreak?
LVHN has put into place several temporary visitation policies in our hospitals, Family Birth and Newborn Centers and outpatient facilities. We have implemented these strict visitation guidelines for your protection and the safety of our caregivers.
Q: I am scheduled to have surgery at an LVHN hospital. What do I need to do?
Following recommendations from the nation’s leading surgeons, LVHN is postponing elective surgeries, which are surgeries scheduled in advance because they do not involve a medical emergency and can be postponed without causing harm to the patient. Patients whose procedures are postponed are being contacted individually. Postponing elective surgeries helps prevent the spread of disease and helps hospitals conserve precious resources such as blood, ventilators and protective equipment for providers. In addition, we are screening all patients scheduled for surgery for COVID-19 the day before surgery.
In order to protect you and our staff and to preserve medical supplies and protective equipment, LVHN is temporarily closing select operating rooms across the health network. This precaution is consistent with decisions being made at other health networks throughout the country, and it will allow us to maintain vital surgical services during the COVID-19 pandemic.
Sites temporarily closing include:
All scheduled procedures at these sites will be reviewed. Critical procedures will be relocated to other locations within the health network. If this impacts you, LVHN will contact you to discuss plans for your scheduled procedure.
Q: I am scheduled for a lab, test, study or procedure. What do I need to do?
As part of our ongoing effort to ensure safety for patients, staff and our community during the COVID-19 outbreak, LVHN is implementing a process to postpone some previously scheduled labs, tests, studies and procedures. LVHN staff will call you to inform you if your test or procedure needs to be postponed. If you have a previously ordered test, lab or study and you have not already heard from your provider, please call the ordering provider to discuss the appropriate timing for your unique situation.
It is important to note that these non-urgent tests and procedures are not being cancelled – they are being postponed for the health of our community and colleagues during this pandemic.
Q: Is LVHN conducting mammograms?
We are temporarily postponing all mammogram screenings, including visits from the mobile mammography coach until further notice in our continued effort to keep LVHN colleagues and patients safe. During this time, we will continue to offer diagnostic mammograms, if appropriate, and clinical breast exams. If you have questions, contact your primary care provider.
If you have other questions concerning COVID-19 or about LVHN services, please call 1-888-402-LVHN (5846).