As a patient, you want your loved ones to stay informed about how your procedure is going – but waiting for updates can be nerve-wracking, especially if it’s a long procedure. Lehigh Valley Hospitals are making this process less stressful for families or friends with the Electronic Access to Surgical Events (EASE) app.

Check with your provider to see if your procedure or hospital stay is eligible for EASE updates.

The EASE app at Lehigh Valley Hospitals

Lehigh Valley Health Network (LVHN) was the first hospital system in the region to offer the EASE app. EASE provides a higher level of security than text messaging, making it a trusted communication tool for hospitals across the country.

EASE is used at Lehigh Valley Hospital (LVH)–Cedar Crest, LVH–Hazleton, LVH–Muhlenberg, LVH–Pocono and LVH–Schuylkill and at the ambulatory facility at LVH–17th Street.

Secure messaging with the EASE app

EASE offers peace of mind knowing your health information is secure at all times, and that only the people you select will receive updates about your care.

Strong encryption

EASE app uses 256-bit encryption – the same standard as bank and credit card transactions – to protect the message as it travels across the Internet. These practices are consistent with federal health data privacy guidelines, such as the Health Information Portability and Accountability Act or HIPAA.

Message security

The EASE app continues protecting your privacy after your loved ones receive updates. The app automatically deletes messages from their device 60 seconds after it is received. Doing so means no one else can access the information – even if the device later becomes lost or stolen.

Setting up the app

A few steps will help establish a connection from the care team to your loved ones so they can receive updates. 

  1. Download EASE app from Apple’s App Store or Google Play, and then search for the EASE app.
  2. Open the EASE app on your device and complete the registration process.
  3. Identify friends or family who would like to receive updates by selecting them from your contact list or by adding their names and mobile phone numbers individually.

 

 

 

 

 

 

 

 

 

What happens next for family and friends?

Family and friends will receive a text invitation from EASE with an access code. Then follow these steps:

  1. Open the EASE app. If you have not already downloaded the app from the Apple App Store or Google Play Store, you will need to do so.
  2. After opening the EASE app, there are two options. Select “Received Text Invitation.”
  3. On the next screen, they should add their mobile device phone number and the access code that was sent in the text message.

Connecting with your care team

 When you are ready for your care team to begin sending updates to your loved ones, two things will happen to set up the EASE connection.

  1. When you registered on EASE, the app produced a unique barcode. The day of your procedure, you will need to open the app and let your care team scan that code.
  2. The care team also scans a barcode on your hospital ID bracelet. This creates a secure connection so they can send messages to your loved ones.

When that connection is made, the people you added to the EASE contact list will receive a text message with an access code. They will use that code to receive updates about your care.

During the procedure, the surgical team will use the EASE app to send updates, such as how the procedure is progressing or if it has been completed.

Need help?

Should you need help, please call 888-402-LVHN (5846). You also may wish to visit EASEapplications.com for more information.

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