HCAHPS Patient Satisfaction Report

October 2016 to September 2017

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is a national, standardized, publicly reported survey that captures patients' perspectives of the care they receive in the hospital. The HCAHPS survey enables patients to compare hospitals on a local, regional and national level.

In the chart below, see how Lehigh Valley Hospital-Cedar Crest (LVH-CC), Lehigh Valley Hospital-Muhlenberg (LVH-M), and Lehigh Valley Hospital-Hazleton (LVH-H) compare to all hospitals in the U.S. and in Pennsylvania.

 

Patient experience ratings


Patient survey summary star rating:

LVH-CC:  ★★★★⚪

LVH-M:  ★★★⚪⚪

LVH-H:  ★★⚪⚪⚪


Percent of patients who:

Reported their nurses always communicated well.
It is important for nurses to respect you, listen to you and explain things to you in a way you can understand.

LVH-CC:  82%

LVH-M:  80%

LVH-H:  80%

U.S. Average:  80%

PA Average:  81%


Reported their doctors always communicated well.

It is important for doctors to respect you, listen to you and explain things to you in a way you can understand.

LVH-CC:  78%

LVH-M:  77%

LVH-H:  80%

U.S. Average:  82%

PA Average:  81%


Reported they always received help as soon as they wanted it.  

It is important that you receive help quickly when you use the call button or when you request help to use the bathroom.

LVH-CC:  65%

LVH-M:  61%

LVH-H:  68%

U.S. Average:  69%

PA Average:  68%


Reported their pain was always well-controlled.

Hospital staff should do everything they can to help you with your pain.

LVH-CC:  71%

LVH-M:  70%

LVH-H:  67%

U.S. Average:  71%

PA Average:  71%


Reported staff always explained medication before giving it to them.

It is important for you to understand why you are being given medication and for you to understand any potential side effects.

LVH-CC:  62%

LVH-M:  60%

LVH-H:  58%

U.S. Average:  66%

PA Average:  64%


Reported their room and bathroom were always clean.

Your patient room and bathroom should be kept clean.

LVH-CC:  74%

LVH-M:  75%

LVH-H:  72%

U.S. Average:  75%

PA Average:  74%


Reported the area around their room was always quiet at night.

A quiet environment helps you get adequate rest.

LVH-CC:  58%

LVH-M:  55%

LVH-H:  46%

U.S. Average:  62%

PA Average:  56%


At each hospital reported they were given information about what to do during their recovery at home.

Hospital staff should talk with you about whether you’ll need help at home when you leave the hospital. They should also give you written instructions about symptoms or health problems to watch for after you leave.

LVH-CC:  86%

LVH-M:  87%

LVH-H:  84%

U.S. Average:  88%

PA Average:  87%


At each hospital reported they understood the type of care needed after leaving the hospital.

LVH-CC:  53%

LVH-M:  53%

LVH-H:  46%

U.S. Average:  53%

PA Average:  52%


Gave their hospital a rating of 9 or above on a scale from 0 (lowest) to 10 (highest).

Your opinion about your overall hospital experience is important.

LVH-CC:  74%

LVH-M:  79%

LVH-H:  54%

U.S. Average:  73%

PA Average:  72%


Reported YES, they would definitely recommend the hospital.

Your recommendation about our hospital based on your overall experience is important.

LVH-CC:  77%

LVH-M:  79%

LVH-H:  49%

U.S. Average:  72%

PA Average:  70%


 

Key
LVH-CC = Lehigh Valley Hospital-Cedar Crest
LVH-M = Lehigh Valley Hospital-Muhlenberg
LVH-H = Lehigh Valley Hospital - Hazleton

U.S. and PA data from hospitalcompare.hhs.gov, October 1, 2016 to September 30, 2017 (most current data available)