HCAHPS Patient Satisfaction Report
October 2016 to September 2017
The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey is a national, standardized, publicly reported survey that captures patients' perspectives of the care they receive in the hospital. The HCAHPS survey enables patients to compare hospitals on a local, regional and national level.
In the chart below, see how Lehigh Valley Hospital-Cedar Crest (LVH-CC), Lehigh Valley Hospital-Muhlenberg (LVH-M), and Lehigh Valley Hospital-Hazleton (LVH-H) compare to all hospitals in the U.S. and in Pennsylvania.
Patient experience ratings
Patient survey summary star rating:
Percent of patients who:
Reported their nurses always communicated well.
It is important for nurses to respect you, listen to you and explain things to you in a way you can understand.
U.S. Average: 80%
PA Average: 81%
It is important for doctors to respect you, listen to you and explain things to you in a way you can understand.
U.S. Average: 82%
PA Average: 81%
It is important that you receive help quickly when you use the call button or when you request help to use the bathroom.
U.S. Average: 69%
PA Average: 68%
Hospital staff should do everything they can to help you with your pain.
U.S. Average: 71%
PA Average: 71%
It is important for you to understand why you are being given medication and for you to understand any potential side effects.
U.S. Average: 66%
PA Average: 64%
Your patient room and bathroom should be kept clean.
U.S. Average: 75%
PA Average: 74%
A quiet environment helps you get adequate rest.
U.S. Average: 62%
PA Average: 56%
Hospital staff should talk with you about whether you’ll need help at home when you leave the hospital. They should also give you written instructions about symptoms or health problems to watch for after you leave.
U.S. Average: 88%
PA Average: 87%
At each hospital reported they understood the type of care needed after leaving the hospital.
U.S. Average: 53%
PA Average: 52%
Your opinion about your overall hospital experience is important.
U.S. Average: 73%
PA Average: 72%
Your recommendation about our hospital based on your overall experience is important.
U.S. Average: 72%
PA Average: 70%
LVH-CC = Lehigh Valley Hospital-Cedar Crest
LVH-M = Lehigh Valley Hospital-Muhlenberg
LVH-H = Lehigh Valley Hospital - Hazleton
U.S. and PA data from hospitalcompare.hhs.gov, October 1, 2016 to September 30, 2017 (most current data available)