Many LVPG and Coordinated Health providers offer LVHN Office Video Visits for checkups and follow–up care. Call your provider’s office or send a message through MyLVHN to request a video visit appointment. If a video visit is appropriate for the type of care you need, the office will set up the video visit appointment and send a link directly to your MyLVHN account.

Note: If this is an emergency, please call 911.

Prior to the start of your scheduled LVHN Office Video Visit, use the eCheck-In feature (described next) to check yourself into the appointment.

Section 1: Preparing for Your LVHN Office Video Visit
Section 2: Connecting to your office video visit appointment
Section 3: Troubleshooting, tips and tricks

Preparing for Your LVHN Office Video Visit

To prepare for your LVHN Office Video Visit, you will need:

  • An active MyLVHN account*
  • A smart phone, tablet or computer
  • A headset or earphones, if available. This makes it easier to hear your provider and may improve the audio quality

Connecting through smartphone or tablet:

Download the free MyLVHN mobile app from the App Store or Google Play.

It's recommended that you use the MyLVHN mobile app to join a video visit from your smartphone or tablet.

The screens below reflect a patient scheduling via MyLVHN app. You can also schedule the appointment on a device with a larger screen, such as a laptop. However, to have your video visit appointment, you must use the MyLVHN app on a smart device, such as a video-capable smart phone or other video-capable smart device.

Connect to Your LVHN Office Video Visit

Plan to log in 15 minutes before your scheduled appointment time to start your video visit.

Step 1

  • Log in to your MyLVHN account.
  • Click the calendar icon for “Visits.”
    MyLVHN App Homescreen
  • Locate the video visit.
  • Select eCheck-in.
    COVID-19 Video Screening eCheckin Step 2

Step 2

  • You will be asked to review and confirm your personal info, medications, allergies, insurance and assigned questionnaires.
  • Review and sign the LVHN consent to treat for the telemedicine visit.
  • If you are completing eCheck-in several days before your visit, you can log out of MyLVHN.
    COVID-19 Video Screening eCheckin Step 3

Step 3

  • On the day of your appointment, log in to MyLVHN 15 minutes before your video visit begins.
  • Click the calendar icon for “Visits.”
  • Click the green camera icon to access your video visit on the MyLVHN app. It will not display until 15 minutes before your scheduled appointment.
    ExpressCARE Video Visit - Schedule - Step 6

Step 4

  • Select “Begin visit” to connect to your video visit.
  • Click “Join via the browser” when asked to open page in VidyoConnect application. 
    MyLVHN App ExpressCARE Video Visit - VidyoConnect Join via Browser

Step 5

  • The app will ask permission to access your microphone and camera. Click “Allow.”
  • Click “Join” to join the video visit. 
    MyLVHN App ExpressCARE Video Visit - VidyoConnect Join Meeting Room

Step 6

Now that you are connected, you are in a virtual waiting room. Your provider soon will join you.

Step 7

  • At the end of your visit, your provider will log off and the appointment is complete.
  • Click the red phone button to end your connection.
  • You will receive an After Visit Summary in your MyLVHN account.

Troubleshooting Tips

If your connection is lost:

  • If you can still see your video, the provider soon may be able to rejoin. Keep the video connection active and do not close the video window.
  • If you lose your connection, restart the video visit by following steps 3 through 5.
  • You may be placed in the virtual waiting room until the provider is able to restart the video visit.
  • If the video visit cannot be restarted, your provider will call you to complete the visit or provide further instructions. Be sure to be near your phone

Tips and tricks:

  • Opt for a Wi-Fi connection instead of a data connection. (Standard data rates apply.)
  • For the best positioning, stabilize your device on a hard surface or use a device stand.
  • Ensure you are in a well-lit room.

*MyLVHN app is powered by MyChart® licensed from Epic Systems Corporation, © 1999 – 2021