Where can I get answers?

Your primary care provider is always a phone call away or via a secure message through your MyLVHN account.

What should I do first?

Once you’ve found out you’ve been in close contact with someone with COVID-19, you should contact your primary care provider to meet virtually. LVHN can help those who do not have a primary care provider. Call 888-402-LVHN or visit LVHN.org/virtualcare to learn about virtual care options.

What is the difference between isolation and quarantine?

Quarantine: separates and restricts the movements of those who were exposed to COVID-19 to see if they become sick. Example: staying home and out of the public.

Isolation: separates those who are sick with COVID-19 from those who do not have it to prevent the spread of the virus. Example: restricting and isolating to a room separated from others in the household.

Should I be quarantining?

Your provider will advise you about COVID-19 testing and quarantining during your virtual visit. Anyone who has had close contact with someone with COVID-19 should quarantine for 10 days, or seven days if they’ve tested negative for the virus. During this quarantine, you should monitor your health for any symptoms. Your provider will let you know if the current state of your health calls for any additional considerations.

What other steps do I need to be taking?

  • Contact your school or place of employment about specific COVID-19 guidelines before returning.
  • Clean often and well:
    • Hands
    • Commonly touched surfaces
    • Clothes
  • Ensure a good airflow in your home, which can be done by just opening a window.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Wear a mask in your home when you’re unable to socially distance.
  • Avoid sharing household items such as dishes, eating utensils, cups and towels.

If you have any additional questions, call 888-402-LVHN or visit LVHN.org/virtualcare to learn about speaking to a provider virtually.