Manage Two-Step Verification in MyLVHN
4/14/2025 at 10:00 AM
What you will see when you log in to your MyLVHN account
When you log in to your MyLVHN account, you will be prompted with a screen that asks you to verify your identity.
To continue to log in, you will need to choose whether you want a numeric code sent to your mobile phone as a text message or if you would prefer to have the code sent to your email.
Once you receive the code, type it in to the MyLVHN login screen and press “Verify.” Then you will be logged in to your MyLVHN account.
Two-step verification on MyLVHN is set as a default, meaning that you will be prompted to input the verification code when you log in to your MyLVHN account.
Note: As of April 13, 2024, two-step verification is required and you no longer have the option of turning it off as was previously possible.
If you have additional questions, please call our MyLVHN help team at 844-4MY-LVHN (844-469-5846).
Frequently Asked Questions
Starting Aug. 7, 2024, two-step verification for MyLVHN will go into effect. It will prompt MyLVHN account holders to verify their account when logging in to MyLVHN. On either MyLVHN.org or the MyLVHN app, users will have an option after the first verified log in to skip that step for 90 days, otherwise they will be prompted to do two-step verification each time.
Starting April 13, 2025, you are required to enable this identity verification feature to protect your health information.
The first time you log in to your MyLVHN account on or after Aug. 7, 2024, you will be prompted to input a verification code that will be texted to your mobile phone or sent to your email. Once you type in the verification code, hit “Verify,” and then you will be logged in to your MyLVHN account. After the first verified log in to MyLVHN, you will have an option to choose to skip that step for 90 days, otherwise you will be prompted to do two-step verification each time.
Two-step verification is similar to two-factor authentication or multifactor authentication used by online banking services and other online services where sensitive personal information is kept. LVHN is enabling two-step verification to help you further protect your personal health information.
Yes, you are required to use two-step verification to help protect your health information.