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Plus, emails and more when you set your communication preferences

Set your communication preferences to receive text messages from MyLVHN

MyLVHN is your patient portal, which offers you easy and convenient access to your health information, when and where you want to see it. That’s especially the case if you use a smartphone and the MyLVHN app. Did you know we can text you to help you keep your health on track?

You can set your communication preferences to receive text messages from MyLVHN to ensure you receive timely reminders for upcoming appointments, scheduling care, completing patient questionnaires and viewing test results that are available to you.

What do I need to do to receive text messages from MyLVHN?

If you currently do not receive text messages from MyLVHN, you can opt in easily using one of these options:

  • Option 1: From your smartphone, text the word “Start” to 78453. You will receive a welcome message confirming that you will receive text messages from Lehigh Valley Health Network (MyLVHN).
  • Option 2: At your LVPG doctor’s office, ask a team member about helping you opt in to text messages. They can send a text message from MyLVHN to your smartphone welcoming you to text messages. You do not need to reply to that message.
  • Option 3: Log in to your MyLVHN account and adjust your communication preferences. You can find this section by clicking on the “Menu” icon and typing in the word “Communication” in the search bar. Review your communication preferences, and if you choose to allow text messages, you will need to add your mobile phone number to your profile. You will receive a welcome message confirming that you have opted in for text messages from MyLVHN.

What else can I manage through MyLVHN communication preferences?

Right in MyLVHN, you can choose whether you want to receive email, text messages or phone calls for a range of features. To do that, simply review your communication preferences in MyLVHN and opt into the communications methods you prefer.

Here’s how:

  • Log into your MyLVHN account.
  • Click on Menu.
  • In the search bar, type in the word: Communication. The option for Communication Preferences will appear. Alternatively, type in Account Settings and select Communication Preferences from there.
  • There are a number of sections under Details, including Appointments, Messages, Health, Billing and more. You can customize the communications method for each section, receiving texts for some, or emails for others. You can opt in for all if you like.
  • To turn on any of the communications options, press the button. If the image turns dark blue, you are opted in.
  • Press “Save changes” when you’re done.

Don’t forget to update your contact info

Before you log out of MyLVHN, double check that your cellphone number is correct – it’s right at the top of the Communication Preferences page. If you need to update your number, select Review contact information and then on the next page, select Edit. After you make your changes, be sure to press “Save changes.”

Do you need the MyLVHN app?

Visit the Apple App Store or Google Play and search for MyLVHN, then download the free MyLVHN app. You can use the MyLVHN app to schedule appointments, message your care team or check on test results, right from the palm of your hand.

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