At Lehigh Valley Health Network (LVHN), our PRIDE behaviors (privacy, respect, involvement, dignity and empathy) describe our culture and commitment to our patients, families and one another. Health care professionals throughout LVHN promise to treat others with PRIDE during every interaction.
We will always respect privacy by protecting private information and preventing unwanted exposure, intrusions and unnecessary interruptions.
We will always respect and value differences by building and self-managing positive, respectful, trusting, professional relationships.
We will always be involved and involve others when it matters most by engaging others and taking initiative to create the three conditions for colleagues to be at our best: time, trust and teamwork.
We will always treat ourselves and others with dignity by prioritizing self-care, personal health and wellness, and opportunities for professional development as a means to better serve and care for others.
We will always seek first to understand and empathize with others by actively listening; soliciting open, honest, timely feedback about interactions, service and care; and acknowledging, validating and legitimizing feelings once understood.