Children's ExpressCARE Video Visit: Step by Step Instructions

Children's ExpressCARE Video Visits allow you to easily access experts without physically meeting them in one of our Children's ExpressCARE locations. Instead, you access a provider through the MyLVHN app.

These instructions will walk you through scheduling an appointment, testing your device prior to the visit, and starting your visit.

Note: If this is an emergency, please call 911.

To schedule a Children's ExpressCARE video visit appointment, go to MyLVHN or use your MyLVHN app. After you log in, select your child’s photo from the main log-in page.

From MyLVHN app:

  1. After logging into your MyLVHN account and selecting your child's photo, press “Video Visits” icon.
  2. Answer all required questions on page. Press “Continue”
  3. Read Terms and Conditions. Press “Continue” when complete.
  4. Select a date and time for your child's video visit appointment.
  5. Answer required question: What is the most important thing you want addressed during this visit?
  6. Press “Schedule” to make video visit appointment.

From a desktop or laptop computer:

  1. After logging into your MyLVHN account at MyLVHN.org from your desktop or laptop computer, select your child's photo.
  2. On the MyLVHN screen, hover cursor over “Visits” icon at top of screen, and then select Schedule an Appointment. (Or scroll to bottom of page to Quick Links and select “Schedule an appointment or video visit.”)
  3. Under “Tell us why you’re coming in,” select LVHN Video Visit
  4. Answer all required questions on page. Select “Continue.”
  5. Read Terms and Conditions. Click “Continue” when complete.
  6. Select a date and time for your child's video visit appointment.
  7. Answer required question: What is the most important thing you want addressed during this visit?
  8. Select “Schedule” to make video visit appointment.

Note: While you can schedule a Children’s ExpressCARE Video Visit through the desktop version of our website (MyLVHN.org), in order to have your child's video visit, you will need to use the MyLVHN app on your mobile device.