Imagine a career at one of the nation's most advanced health networks.
Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.
LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.
Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.
SummarySupports the management of documents received within PFS; ensures that documents are indexed, scanned, and distributed to the appropriate parties. Processes incoming mail for distribution and responds to information requests from external parties.
Job Duties
- Opens, sorts, and distributes mail to the appropriate areas within Patient Financial Services.
- Processes requests from attorney's office, both written and over the telephone, regarding patient balances to ensure proper authorization is received prior to the release of information.
- Receives and reviews correspondence to ensure they are properly prepared for scanning in a timely manner taking the steps necessary to notate the Hospital Account Receivable number or Medical Record number on the document.
- Provides support to Patient Financial Services as it relates to document retention and retrieval.
- Coordinates sending and retrieval of boxes to storage facility in a timely and accurate manner.
- Assists with the identification of work flow and process improvements to enhance the scanning and document distribution process.
Minimum Qualifications- High School Diploma/GED
- 2 years experience in document processing in a healthcare setting or
- 5 years experience in a healthcare Revenue Cycle
- Ability to effectively communicate with the team, attorney offices, supervisors, and vendors.
- Ability to make appropriate, intelligent decisions, responding politely with courtesy.
- Ability to use logic and reasoning of alternative solutions, conclusions or approaches to resolution of a problem.
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint and Outlook).
- Strong analytical and follow-up skills.
- Successful completion of DOE within 3 months of hire.
Preferred Qualifications- Associate’s Degree Healthcare Administration, Finance or Business
Physical DemandsLift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.
Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.
Influenza vaccination and COVID-19 Vaccination is required for all colleagues unless medically contraindicated or due to a bona fide religious belief or practice. Applicants possessing a medical marijuana card will not be considered for safety sensitive positions.
Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.
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