Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

FRONT OFFICE SPECIALIST/EMPLOYEE HEALTH ASSISTANT - EMPLOYEE HEALTH SERVICES - FULL TIME DAYS

Summary
Performs reception duties in the employee health office for employees who visit the office making them feel welcome. Functions as a team member and schedules visits or meetings, processes medical record requests, assists with record maintenance in On Base and phone triage. Notifies clinical staff of employee arrival; receives, date stamps, and distributes mail daily; triages incoming phone calls; and scans documents into employee medical file in On Base.

Job Duties

• Greets colleagues who visit Employee Health making them feel welcome.
• Coordinates incoming phone calls and sends to appropriate staff member, removes and sorts faxed documents, and manages walk-in activity.
• Schedules meetings and appointments timely as requested by the Administrator or Director.
• Reviews and processes requests for employee medical records weekly and meets the turnaround time for all requests.
• Assists with employee medical file chart management.
• Coordinates with the ED leaders that adequate BBF packets are available and assists with assembly of these packets.
• Participates in all phases of the performance improvement process/quality assurance.
• Copies and forwards records to physician consultants in response to subpoenas or workers compensation legal counsel.

Minimum Qualifications

• High School Diploma/GED
• 1 year of experience in an office setting in a healthcare environment and
• 1 year of experience in keyboarding, PC applications, scanning medical records, and phone and people skills and
• 1 year of experience processing requests for medical records.
• Ability to interact professionally with all levels of organization.
• Ability to learn and use various department-specific software systems.
• Accuracy in data entry, data collection, and filing/scanning procedures.
• Ability to work with interruptions and adapt to changing priorities.
• Must be able to maintain confidentiality.

Preferred Qualifications

• Post-high school graduate courses in medical records, customer service, and/or office management.

Physical Demands
Lift and carry 7 lbs., continuous sitting >67%, frequent keyboard use/repetitive motion, frequent fine motor activity/wrist position deviation.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position; however, management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Influenza vaccination and COVID-19 Vaccination is required for all colleagues unless medically contraindicated or due to a bona fide religious belief or practice. Applicants possessing a medical marijuana card will not be considered for safety sensitive positions.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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