Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Assists pharmacy customers in choosing durable or home medical equipment as prescribed by physicians in person, by phone, and other methods of communication. Measures and fits for custom and non-custom orthotics, vascular garments, and mastectomy products. Monitors inventory of medical supplies. May assist in other areas of the pharmacy as needed such as pharmacy customer service, inventory coordination, and order fulfillment.

Job Duties

• Assists pharmacy customers in their selection of medical equipment and supplies
• Receives inventory, labels prices/costs, and places in appropriate areas.
• Measures fit for customer medical products and garments in the pharmacy or on patient care units.
• Performs quality control, property management, and repair parts management.
• Advises and educates customers in the purchase and selection of products.
• Assists patients and customers at the pharmacy or upon request by phone.
• Monitors stock levels and submits purchase orders to various manufacturers.
• Verifies coverage for patient related purchases billed to insurance and ensures pre-authorizations are obtained and billing is done in a timely manner.
• Assists in the coordination of the equipment repair process and maintains inventory and pricing verification

• High School Diploma/GED
• 2 years of experience in customer service.
• Knowledge of basic computer programs such as Word, Excel, and email.

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.