Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Identifies patient overpayments and refunds the appropriate amount assuring compliance with PRO Patient Receivable Office established policies and procedures and detailed instructions. Understands all aspects of insurance contracts in terms of patient financial responsibility and payment/refunds. Utilizes appropriate software to identify all credit balances, processes weekly reports, and works to resolve identified accounts.

Job Duties

• Processes all refunds for patient account balances.
• Identifies credit balances by utilizing the latest software to identify and prioritize patient overpayments.
• Informs the Supervisor, Cash Management of issues as they occur and make recommendations to improve departmental quality outcomes.
• Prepares and processes all patient credits by analyzing the current system and account notes/history to determine if the credit balance is valid.
• Records necessary information for account payable to process refund checks.
• Verifies accuracy of refund checks and prepares checks for mailing, properly documents actions in account.
• Reviews list of duplicate checks and uncashed checks sent from Internal Audit.

• High School Diploma/GED
• 5 years In healthcare financial service or accounts receivable role.
• Knowledge of debits, credits, adjustments, and reconciliation.
• Knowledge of insurance rules and regulations.
• Strong analytical and problem-solving skills.
• Microsoft Excel intermediate skills.

• Associate’s Degree

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Influenza vaccination and COVID-19 Vaccination is required for all colleagues unless medically contraindicated or due to a bona fide religious belief or practice. Applicants possessing a medical marijuana card will not be considered for safety sensitive positions.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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