This page was last updated on: 04/29/2020 at 02:56 PM.


COVID-19 FAQs: LVHN screening, testing hospital visitation, doctor appointments, more

Q: I am sick and think I may have COVID-19 infection (fever, cough and shortness of breath) – what should I do?

If you think you have COVID-19 or may have been exposed to someone who does, stay home. Lehigh Valley Health Network (LVHN) is providing free COVID-19 screenings online and by phone. You can:

We want to screen you via these technologies so that you remain in your own home and only need to leave if testing is needed. This screening helps reduce the spread of COVID-19 and it helps keep your doctor's office open and available to provide other important care.

You will qualify for a test ONLY if you have symptoms (fever, cough and shortness of breath) and fall into one of the high risk categories. Due to the limited numbers of tests available in the region and throughout the county, testing is currently recommended for the following highest risk groups:

  1. Patients requiring hospitalization for possible COVID-19
  2. Symptomatic healthcare workers
  3. Symptomatic patients living in long-term care facilities
  4. Symptomatic patients with higher risk of complications from COVID-19, including patients ages 65 and older; patients with chronic diseases of the lung (including asthma), heart, liver and kidney; immunosuppression from illnesses such as HIV or cancer or from medications such as steroids; diabetes, and morbid obesity (a body mass index greater than 40).
  5. Symptomatic pregnant women
  6. Symptomatic first responders (for example, EMTs, firefighters, police, etc.)
  7. Symptomatic household members of patients at high risk for complications of COVID-19. If multiple family members have similar symptoms, testing is typically reserved for the first family members displaying symptoms. Since the virus is incredibly contagious, it can be assumed that other family members with similar symptoms have the virus (we call this a presumptive diagnosis of COVID-19).

Otherwise healthy patients with mild to moderate symptoms will be given the presumptive diagnosis of COVID-19. These patients are typically managed with isolation at home. There are currently no approved therapies for COVID-19. In addition, symptomatic patients who are close contacts to someone with COVID-19 (such as roommates or family members) only need testing if they fall into one of the high-risk categories above. These patients will also be given the presumptive diagnosis of COVID and typically managed at home.  

Asymptomatic patients should not be tested. The test detects active disease and cannot determine if you have been exposed. It is important to note that diagnostic tests are reserved for those who need them most. In the near future, other tests called serology tests will likely be available. These tests will help detect antibodies to SARS-CoV-2, the virus that causes COVID-19. These tests will help determine whether patients have ever been infected with the virus, including those who might have had asymptomatic (no symptoms) COVID-19 or a very mild form of the illness.

Q: How much will I pay for COVID-19 treatment?

Pre-screening E-Visits and Video Visits for COVID-19 symptoms are free of charge. Though your insurance will be billed, no patient liability exists for these visits. Once assessed, if you are given a test for COVID-19, the following lab codes and prices may apply:


Lab Code   Self-pay Rate




  $112.50 (Lehigh Valley Hospital locations)
  $135 (Coordinated Health hospitals)








Lab Code   Self-pay Rate



Please note, the self-pay rate applies only if insurance is not billed. For an actual estimate for what you will be responsible to pay based on reasons such as the type of insurance you have and what it covers, you can fill out this form.

Q: Where can I seek ExpressCARE treatment for minor illness and injuries?

Most LVHN ExpressCARE locations are available for routine care for minor illnesses and injuries. View a list of ExpressCARE locations to find a convenient location near you.

Please note that ExpressCARE locations marked in orange have been temporarily relocated and those in red now operate as a COVID-19 Assess and Test sites.

Q: Where are LVHN’s COVID-19 Assess and Test locations?

LVHN has opened Assess and Test locations throughout the region. They have been established to minimize our community’s exposure to COVID-19. You must receive guidance via the nurse line, video visit or your doctor to be assessed and possibly tested. If you do not have insurance, you may receive a bill but you won’t be required to pay.

Waiting protocol to protect you and others
To further reduce risk of exposure to coronavirus, we are asking patients to wait in their car instead of in the waiting room at our Assess and Test locations.

When you arrive at the Assess and Test office, go inside and check in with the registration desk. You will be asked to provide your mobile phone number. Then you can return to your car and wait until the Assess and Test office calls your mobile phone, letting you know you can be seen.

By doing this, you will reduce your risk of exposure to coronavirus in a busy waiting area, as well as potentially protect others if you do happen to have coronavirus or another infection.

Q: What is LVHN’s visitation policy during COVID-19 outbreak?

LVHN has put into place several temporary visitation policies in our hospitals, Family Birth and Newborn Centers and outpatient facilities. We have implemented these strict visitation guidelines for your protection and the safety of our caregivers.

Q: Is it safe to receive care for medical issues not related to COVID-19?

Yes, as your health care partner, LVHN puts the safety of patients first. With COVID-19, our commitment to safety is more evident than ever. We are taking every possible step to provide COVID-SAFE care in every location where we see patients. Learn more at

Q: Is it safe to schedule an elective surgery, lab test or screening?

Yes, all LVHN facilities are COVID-SAFE. From spacing out appointments to creating additional cleaning protocols and screening temperatures at the door, we are taking extraordinary measures to deliver safe care. Learn more about the steps being taken to keep you safe at

If you have other questions concerning COVID-19 or about LVHN services, please call 1-888-402-LVHN (5846).


E-Visit Screening for COVID-19

An E-Visit, through MyLVHN, is a free, no-appointment way to get screened for COVID-19.

Learn More

Get email updates

Receive COVID-19 email updates, access video visits and more with MyLVHN.

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