This page was last updated on: 04/29/2020 at 02:56 PM.


COVID-19 FAQs: LVHN screening, testing hospital visitation, doctor appointments, more

Q: I am sick and think I may have COVID-19 infection (fever, cough and shortness of breath) – what should I do?

If you think you have COVID-19 or may have been exposed to someone who does, stay home. Lehigh Valley Health Network (LVHN) is providing free COVID-19 screenings online and by phone. You can:

We want to screen you via these technologies so that you remain in your own home and only need to leave if testing is needed. This screening helps reduce the spread of COVID-19 and it helps keep your doctor's office open and available to provide other important care.

You will qualify for a test ONLY if you have symptoms (fever, cough and shortness of breath) and fall into one of the high risk categories. Due to the limited numbers of tests available in the region and throughout the county, testing is currently recommended for the following highest risk groups:

  1. Patients requiring hospitalization for possible COVID-19
  2. Symptomatic healthcare workers
  3. Symptomatic patients living in long-term care facilities
  4. Symptomatic patients with higher risk of complications from COVID-19, including patients ages 65 and older; patients with chronic diseases of the lung (including asthma), heart, liver and kidney; immunosuppression from illnesses such as HIV or cancer or from medications such as steroids; diabetes, and morbid obesity (a body mass index greater than 40).
  5. Symptomatic pregnant women
  6. Symptomatic first responders (for example, EMTs, firefighters, police, etc.)
  7. Symptomatic household members of patients at high risk for complications of COVID-19. If multiple family members have similar symptoms, testing is typically reserved for the first family members displaying symptoms. Since the virus is incredibly contagious, it can be assumed that other family members with similar symptoms have the virus (we call this a presumptive diagnosis of COVID-19).

Otherwise healthy patients with mild to moderate symptoms will be given the presumptive diagnosis of COVID-19. These patients are typically managed with isolation at home. There are currently no approved therapies for COVID-19. In addition, symptomatic patients who are close contacts to someone with COVID-19 (such as roommates or family members) only need testing if they fall into one of the high-risk categories above. These patients will also be given the presumptive diagnosis of COVID and typically managed at home.  

Asymptomatic patients should not be tested. The test detects active disease and cannot determine if you have been exposed. It is important to note that diagnostic tests are reserved for those who need them most. In the near future, other tests called serology tests will likely be available. These tests will help detect antibodies to SARS-CoV-2, the virus that causes COVID-19. These tests will help determine whether patients have ever been infected with the virus, including those who might have had asymptomatic (no symptoms) COVID-19 or a very mild form of the illness.

Q: How much will I pay for COVID-19 treatment?

Pre-screening E-Visits and Video Visits for COVID-19 symptoms are free of charge. Though your insurance will be billed, no patient liability exists for these visits. Once assessed, if you are given a test for COVID-19, the following lab codes and prices may apply:


Lab Code   Self-pay Rate




  $112.50 (Lehigh Valley Hospital locations)
  $135 (Coordinated Health hospitals)








Lab Code   Self-pay Rate



Please note, the self-pay rate applies only if insurance is not billed. For an actual estimate for what you will be responsible to pay based on reasons such as the type of insurance you have and what it covers, you can fill out this form.

Q: Where can I seek ExpressCARE treatment for minor illness and injuries?

Most LVHN ExpressCARE locations are available for routine care for minor illnesses and injuries. View a list of ExpressCARE locations to find a convenient location near you.

Please note that ExpressCARE locations marked in orange have been temporarily relocated and those in red now operate as a COVID-19 Assess and Test sites. Our dedicated COVID-19 Assess and Test sites have been implemented to reduce our patients' exposure to the virus. If you come to one of these locations seeking treatment for a minor illness or injury, you will be redirected to another ExpressCARE.

Q: Where are LVHN’s COVID-19 Assess and Test locations?

LVHN has opened stand-alone Assess and Test locations throughout the region. They have been established to minimize our community’s exposure to COVID-19. You must receive guidance via the nurse line, video visit or your doctor to be assessed and possibly tested. If you do not have insurance, you may receive a bill but you won’t be required to pay.

Waiting protocol to protect you and others
To further reduce risk of exposure to coronavirus, we are asking patients to wait in their car instead of in the waiting room at our Assess and Test locations.

When you arrive at the Assess and Test office, go inside and check in with the registration desk. You will be asked to provide your mobile phone number. Then you can return to your car and wait until the Assess and Test office calls your mobile phone, letting you know you can be seen.

By doing this, you will reduce your risk of exposure to coronavirus in a busy waiting area, as well as potentially protect others if you do happen to have coronavirus or another infection.

Q: What is LVHN’s visitation policy during COVID-19 outbreak?

LVHN has put into place several temporary visitation policies in our hospitals, Family Birth and Newborn Centers and outpatient facilities. We have implemented these strict visitation guidelines for your protection and the safety of our caregivers.

Q: I am scheduled to have surgery at an LVHN hospital. What do I need to do?

Following recommendations from the nation’s leading surgeons, LVHN is postponing elective surgeries, which are surgeries scheduled in advance because they do not involve a medical emergency and can be postponed without causing harm to the patient. Patients whose procedures are postponed are being contacted individually. Postponing elective surgeries helps prevent the spread of disease and helps hospitals conserve precious resources such as blood, ventilators and protective equipment for providers. In addition, we are screening all patients scheduled for surgery for COVID-19 the day before surgery.

In order to protect you and our staff and to preserve medical supplies and protective equipment, LVHN is temporarily closing select operating rooms across the health network. This precaution is consistent with decisions being made at other health networks throughout the country, and it will allow us to maintain vital surgical services during the COVID-19 pandemic.

Sites temporarily closing include:

All scheduled procedures at these sites will be reviewed. Critical procedures will be relocated to other locations within the health network. If this impacts you, LVHN will contact you to discuss plans for your scheduled procedure.

Q: I am scheduled for a lab, test, study or procedure. What do I need to do?

As part of our ongoing effort to ensure safety for patients, staff and our community during the COVID-19 outbreak, LVHN is implementing a process to postpone some previously scheduled labs, tests, studies and procedures. LVHN staff will call you to inform you if your test or procedure needs to be postponed. If you have a previously ordered test, lab or study and you have not already heard from your provider, please call the ordering provider to discuss the appropriate timing for your unique situation.
It is important to note that these non-urgent tests and procedures are not being cancelled – they are being postponed for the health of our community and colleagues during this pandemic.

Q: Is LVHN conducting mammograms?

We are temporarily postponing all mammogram screenings, including visits from the mobile mammography coach until further notice in our continued effort to keep LVHN colleagues and patients safe. During this time, we will continue to offer diagnostic mammograms, if appropriate, and clinical breast exams. If you have questions, contact your primary care provider.

If you have other questions concerning COVID-19 or about LVHN services, please call 1-888-402-LVHN (5846).


E-Visit Screening for COVID-19

An E-Visit, through MyLVHN, is a free, no-appointment way to get screened for COVID-19.

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Receive COVID-19 email updates, access video visits and more with MyLVHN.

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