LVH–Cedar Crest Recognized by NRC With Top Patient Experience Award

Lehigh Valley Hospital (LVH)–Cedar Crest has been recognized with a 2025 NRC Health Excellence in Patient Experience Award, one of just three other hospitals in the nation in the large hospitals category to receive this award. Hospital rankings are determined by real-time Net Promoter Scores for the question, “Would you recommend this facility?” Rankings are based on responses received by NRC Health between April 1, 2024–March 31, 2025, out of 168 eligible facilities. This selection criteria excluded specialties and children’s hospitals.

“This incredible honor reflects the trust our community places in us to provide the care they expect and deserve,” says Bob Begliomini, President, Jefferson Health–Lehigh Valley Region. “This recognition is shared by every colleague at LVH–Cedar Crest, because their deep commitment to our community makes a meaningful difference in the lives of our patients and their families.”
 
A complete list of awards can be found here.

“This year’s Excellence in Patient Experience Award winners have demonstrated an unwavering commitment to listening to patients and their families, and improving care in ways that reflect NRC Health’s mission of Human Understanding,” says Helen Hrdy, Chief Operating Officer, NRC Health. “This achievement highlights the dedication of their entire teams, and we’re proud to celebrate their successes.”

Since 2021, LVHN has partnered with NRC to collect real-time feedback from patients about their experiences. You can see results for each clinician on her or his Find a Doctor profile, including their star ratings and patient comments. These surveys provide LVHN with insights that help enhance patient satisfaction and improve the overall patient experience.