Office Coordinator - Physician Practice
Imagine a career at one of the nation's most advanced health networks.
Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.
LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.
Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.
Summary
Coordinates administrative duties associated with daily physician practice operations and acts as a resource to the front line scheduling colleagues. Provides education and support to clerical staff. Functions as the primary practice resource for insurance information, clerical standard work, EMR scheduling, referrals, and other appointment functions.
Job Duties
- Oversees patient access workflows including the internal and external referrals for new and established patients based on the patient's medical plan, insurance requirements, patient preference, and practice schedule.
- Coordinates daily staffing to meet procedure/customer needs and develops reports, and monitors staff productivity/efficiency and quality metrics.
- Ensures and educates staff on how accurate registration, scheduling, billing, clerical scanning, insurance, and referral functions are performed in a timely manner and according to standardized work processes.
- Functions as a team member to support practice and network goals and objectives.
- Troubleshoots, problem solves, and takes corrective measures in care and handling of equipment. Supports members of care delivery team and quality initiatives.
- Assists with supporting service recovery efforts and patient communication.
Minimum Qualifications
- High School Diploma/GED
- 3 years Physician's office practice
- Ability to work with interruptions and adapt to rapidly changing priorities.
- Ability to provide coaching and feedback.
- Exceptional organizational skills and communication skills.
- Knowledge and working use of medical terminology.
- Proficient computer skills.
- Proven proficiency of technology and EMR workflows at the conclusion of orientation.
Preferred Qualifications
- Associate’s Degree Business administration
- Supervisory experience.
Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.
Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.
Influenza vaccination and COVID-19 Vaccination is required for all colleagues unless medically contraindicated or due to a bona fide religious belief or practice. Applicants possessing a medical marijuana card will not be considered for safety sensitive positions.
Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.
<wd:startDate>2024-05-03</wd:startDate>
<wd:jobRequisitionId>JR106008</wd:jobRequisitionId>
<wd:title>Office Coordinator - Physician Practice</wd:title>
<wd:jobDescription><p style="text-align:left">Imagine a career at one of the nation&#39;s most advanced health networks.</p><p style="text-align:left"><br />Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.</p><p style="text-align:left"><br />LVHN has been ranked among the &#34;Best Hospitals&#34; by U.S. News &amp; World Report for 23 consecutive years. We&#39;re a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center&#39;s prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an &#39;A&#39; grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN&#39;s commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.</p><p style="text-align:left"><br />Whether you&#39;re considering your next career move or your first, you should consider Lehigh Valley Health Network.</p><p style="text-align:inherit"></p><br><b>Summary</b><br>Coordinates administrative duties associated with daily physician practice operations and acts as a resource to the front line scheduling colleagues. Provides education and support to clerical staff. Functions as the primary practice resource for insurance information, clerical standard work, EMR scheduling, referrals, and other appointment functions. <br><br><b>Job Duties</b><ul><li>Oversees patient access workflows including the internal and external referrals for new and established patients based on the patient's medical plan, insurance requirements, patient preference, and practice schedule.</li>
<li>Coordinates daily staffing to meet procedure/customer needs and develops reports, and monitors staff productivity/efficiency and quality metrics.</li>
<li>Ensures and educates staff on how accurate registration, scheduling, billing, clerical scanning, insurance, and referral functions are performed in a timely manner and according to standardized work processes.</li>
<li>Functions as a team member to support practice and network goals and objectives.</li>
<li>Troubleshoots, problem solves, and takes corrective measures in care and handling of equipment. Supports members of care delivery team and quality initiatives. </li>
<li>Assists with supporting service recovery efforts and patient communication.</li></ul><br><b>Minimum Qualifications</b><ul><li>High School Diploma/GED </li><li>3 years Physician's office practice </li><li>Ability to work with interruptions and adapt to rapidly changing priorities. </li>
<li>Ability to provide coaching and feedback. </li>
<li>Exceptional organizational skills and communication skills. </li>
<li>Knowledge and working use of medical terminology. </li>
<li>Proficient computer skills. </li>
<li>Proven proficiency of technology and EMR workflows at the conclusion of orientation. </li></ul><br><b>Preferred Qualifications</b><ul><li>Associate’s Degree Business administration </li><li> Supervisory experience. </li></ul><br><b>Physical Demands</b><br>Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.<br><br>Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.<p></p><p>Influenza vaccination and COVID-19 Vaccination is required for all colleagues unless medically contraindicated or due to a bona fide religious belief or practice. Applicants possessing a medical marijuana card will not be considered for safety sensitive positions.</p><p><br />Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.</p><p></p><p><a href="https://youtu.be/GD67a9hIXUY" target="_blank"><span><span><span><span><span><span>https://youtu.be/GD67a9hIXUY</span></span></span></span></span></span></a></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Work Shift:</b></p>Day Shift<p style="text-align:inherit"></p><p style="text-align:left"><b>Address:</b></p>3794 Hecktown Rd<p style="text-align:inherit"></p><p style="text-align:left"><b>Primary Location: </b></p>Health Center at Hecktown Oaks<p style="text-align:inherit"></p><p style="text-align:left"><b>Position Type:</b></p>Onsite<p style="text-align:inherit"></p><p style="text-align:left"><b>Union:</b></p>Not Applicable<p style="text-align:inherit"></p><p style="text-align:left"><b>Work Schedule:</b></p>Monday-Friday; 7:30-5:00pm variable hours<p style="text-align:inherit"></p><p style="text-align:left"><b>Department:</b></p>1012-20128 LVPG-L Family Med - Hecktown Oaks</wd:jobDescription>
<wd:url>https://lvhn.wd1.myworkdayjobs.com/LVHN/job/Easton-PA/Office-Coordinator---Physician-Practice_JR106008</wd:url>
<wd:External_Apply_URL>https://lvhn.wd1.myworkdayjobs.com/LVHN/job/Easton-PA/Office-Coordinator---Physician-Practice_JR106008/apply</wd:External_Apply_URL>
<wd:timeType>Full time</wd:timeType>
<wd:Company>1012 Lehigh Valley Physician Group - Lehigh</wd:Company>
<wd:Job_Category>Clerical & Administrative Support</wd:Job_Category>
<wd:Job_Family_Group>Administration</wd:Job_Family_Group>
<wd:Job_Family>Administration Management</wd:Job_Family>
<wd:workerSubType>Regular</wd:workerSubType>
<wd:Country>United States of America</wd:Country>
<wd:Job_Requisition_Primary_Location>Health Center at Hecktown Oaks</wd:Job_Requisition_Primary_Location>
<wd:Location>Easton, PA</wd:Location>
<wd:Work_Shift>Day Shift</wd:Work_Shift>
<wd:Position_Type>Onsite</wd:Position_Type>
<wd:Union>Not Applicable</wd:Union>
<wd:Work_Schedule>Monday-Friday; 7:30-5:00pm variable hours</wd:Work_Schedule>
<wd:Cost_Center>1012-20128 LVPG-L Family Med - Hecktown Oaks</wd:Cost_Center>
<wd:CF_REC_LRV_Job_Requisition_State>Pennsylvania</wd:CF_REC_LRV_Job_Requisition_State>
<wd:CF_REC_LRV_Job_Requisition_City>Easton</wd:CF_REC_LRV_Job_Requisition_City>
<wd:CF_REC_LRV_Job_Requisition_Address>3794 Hecktown Rd</wd:CF_REC_LRV_Job_Requisition_Address>
<wd:CF_REC_LRV_Job_Requisition_Zip_Code>18045</wd:CF_REC_LRV_Job_Requisition_Zip_Code>
<wd:State>Pennsylvania</wd:State>
<wd:City>Easton</wd:City>
<wd:Address>2001 Fairview Avenue</wd:Address>
<wd:Zip_Code>18042-3915</wd:Zip_Code>
</wd:Report_Entry>