Communicate with your care team anytime, anywhere
Sometimes you have a question about medication or about a test result. Instead of waiting on the phone, take advantage of features in MyLVHN to securely communicate with your provider and health care team. Ask questions, get answers, have an E-Visit and more.
MyLVHN provides you with a secure way to message your health care provider for non-urgent health-related concerns. Some examples of health-related issues you could message your provider about include concerns about a test result or whether you are cleared for physical activity. Your provider may suggest an E–Visit if your question is more complex or requires more information.
Why messages sent via MyLVHN may result in an E-Visit
MyLVHN provides you with a secure way to send a message to your health care provider. Messages sent through MyLVHN are appropriate for non-urgent health-related concerns that you might have, such as if you have a question about a test result or if it is okay to increase physical activity.
When your health care provider reviews your message, she or he may see that you have many questions or concerns, or your question is of a more complex nature that requires additional information. In that case, your health care provider will likely suggest in a reply message that an E-Visit would be a more appropriate way to provide the right care for you.
Through an E-Visit, you will have an opportunity to get your questions answered, much like an office visit, and if follow-up care is needed, it will be recommended. You will receive a reply within one business day (Monday-Friday, 8 a.m.-5 p.m.). E-Visits are another way your LVPG and LVHN health care teams provide comprehensive health care to you.
If you are a current rehabilitation patient or have a common urgent care symptom, you could save time on the phone by having an E–Visit. Log in to MyLVHN.org or your MyLVHN mobile app. From the main "Menu," select "E-Visits." On the next screen, select the type of E-Visit you want to have. You’ll be able to fill out an interactive questionnaire that will be sent to an LVHN provider or specialist for review. You’ll get a reply within one business day (Monday-Friday, 8 a.m.–5 p.m.).
Manage your child’s care easily
With proxy access, you can keep up with your child’s immunizations, schedule school or sports physicals, next well-visits, after visit summaries and more. If your child needs an ExpressCARE visit or sees other LVHN specialists, your child’s information will all be in one place.