About our Survey
Our physicians and advanced practice clinicians (CRNPs and PA-Cs) are among the nation's best. That's why we show you patient satisfaction ratings and comments so you can read about and get to know our clinicians through the eyes of their patients.
To ensure our ratings and comments come only from verified patients, we work with NRC Health, a third-party organization. NRC Health sends patient satisfaction surveys on LVPG's behalf following an office visit or procedure. They ask patients about their impression of the health care provider and the doctor's or advanced practice clinician's communication skills.
What is included in the star rating?
Star ratings are based on a scale of 1-5 stars, 5 being the best. The rating includes responses to these clinician-related questions:
- Physician Communication Questions
- Did this clinician give you easy to understand information about your health questions and concerns?
- Did this clinician listen carefully to you?
- Did this clinician seem to know your medical history?
- Did you trust this clinician with your care?
- Overall Clinician Rating Question
- Using any number from 0 to 10, where 0 is the worst clinician possible and 10 is the best clinician possible, what number would you use to rate this clinician?
Why don't all doctors or advanced practice clinicians have a rating?
In order to have enough data to measure and compare, a health care clinician must have at least 30 completed patient satisfaction surveys. Surveys are included for a period of 12 months from submission.
Comments
"I have to say that both of my encounters with this practice have been OUTSTANDING. MA was completely thorough, professional, and explained everything that was going to happen, clear and exact. This in itself helped to put me at ease. Dr. Iffrig definitely the same experience clear, concise gentle and also put my mind at ease. He is Definitely a keeper. These are all great health care providers who are truly in this field to Help because they care. I also would be remiss if I left out your receptionist, also super professional. Kudos they all represent LVHN with the utmost in professionalism. Thanks"
"Very friendly and professional ."
"I came with apprehension but my fears were alleviated and before I was settled in for the procedure, it was finished."